Vendavo Acquires Navetti

Vendavo Acquires Navetti

Navetti today announced that its owners and management have accepted an offer to merge with Vendavo, a leading American provider of cloud-based commercial excellence solutions. Combining the resources of the two companies will create a dynamic global force in intelligent price management solutions with quick time-to-value for large and mid-size enterprises.

“Combining our powerful yet easy-to-use pricing solutions that focus on international pricing operations with Vendavo’s excellent reputation and market presence is very exciting,” says Andreas Westling, CEO of Navetti. “This will open up new markets for our technology and create new possibilities, not least within CPQ (Configure/Price/Quote), for existing Navetti customers as well. With our European roots and rapid system deployment and Vendavo’s sizeable presence with major enterprises in North America, we believe we truly are combining the best of two worlds.”

“Companies must constantly keep up with rapidly changing market conditions and customer buying preferences,” says Bruno Slosse, President and CEO, Vendavo. “And that is especially true when it comes to their pricing strategies and tactics. Prices must intelligently weigh internal and external factors in real-time and identify the optimal price point for enhanced profitability and customer retention. The addition of Navetti further delivers on this vision.”

With Navetti, Vendavo’s commercial excellence platform adds robust functionality in rules-based, customer value-focused strategic price management that reacts dynamically to changing market conditions, competitive price data sourcing, transfer price management, cost management, and cloud-based reporting and analytics. Navetti has sizable success throughout Europe and provides pricing solutions for B2B manufacturing and aftermarket customers, but also has a growing presence in pricing systems for e-commerce solutions for both B2B and B2C markets.  This acquisition brings expanded market presence and vertical expertise to Vendavo and cements the company’s commercial excellence leadership for both the enterprise and mid-market.

Learn more about Vendavo and Navetti

 

 

About Vendavo

Vendavo powers the shift to digital business for the world’s most demanding B2B companies, unlocking value, growing margin and accelerating revenue.  With the Vendavo Commercial Excellence platform, companies develop dynamic customer insights and optimal pricing strategies that maximize margin, boost sales effectiveness and improve customer experience. With an annual margin improvement totaling more than $2.5 billion across companies in chemicals, distribution, high-tech and manufacturing, Vendavo delivers cutting-edge analytics and deep industry expertise that help companies stay one step ahead. Vendavo is headquartered in Denver, CO and has offices across North America and Europe. Learn more at Vendavo.com.

Navetti Expands its Cooperation with  World-Leading Mining and Drilling Equipment Company

Navetti Expands its Cooperation with World-Leading Mining and Drilling Equipment Company

Navetti is pleased to announce that a world-leader in mining, drilling and rock-excavation equipment has chosen Navetti and Navetti PricePoint™ as its pricing and price optimization software and services provider. The contract represents a further milestone for Navetti and their client in a relationship that began over 15 years ago.

“Our strategic cooperation is expanding, due to our successful delivery of sustainable sales, profit gains and operational advantages for this client ever since they started working with Navetti and the very first version of what is now Navetti PricePoint™”, says Andreas Westling, Navetti CEO. “This also means that this client represents some of the most experienced– and therefore also the most sophisticated –  users of our technology.  I am especially proud of the confidence they have placed in our software, and in Navetti as their pricing solution.”

The customer will extend the scope currently managed within Navetti PricePoint™, with a focus on the modules Navetti PriceManagement™, Navetti MarketManagement™ and Navetti PerformanceManagement™, for the pricing and price optimization of over 1 million articles across its entire customer offering. As part of the new project, Navetti has configured two Navetti Apps, one covering local/central price compliance and one that integrates their customer service center into new product development. This is a typical example of how Navetti’s app-based user environment, thanks to its modular architecture, can be deployed quickly and efficiently to create customer-specific solutions. For more information go to https://www.navetti.com/our-expertise/navetti-pricepoint/

Navetti Completes Successful SOC 1 Type II and SOC 2 Type II  Audit Examination

Navetti Completes Successful SOC 1 Type II and SOC 2 Type II Audit Examination

Navetti has demonstrated its commitment to the highest levels of data security by successfully completing an external audit validating its data security standards and operations, SOC 1 and SOC 2. The audit was done by the US auditing firm Skoda Minotti and verified Navetti’s continued performance based on the American Institute of Certified Public Accountants, AICPA, standards.

“Pricing and price optimization systems handle sensitive financial data, so data security is of the utmost importance to Navetti”, says Andreas Westling, Navetti CEO. “We are naturally very pleased that the extensive audit process performed by Skoda Minotti has verified that our operational processes and system specifications continue to meet the most stringent standards that the market has specified, and that we keep the SOC 1 type II and SOC 2 type II certification. We know from our large and growing number of blue-chip customers that this is an area of highest importance for clients, so we are proud to be able to say that we are trusted by the companies that are trusted the most in their respective categories.”

The SOC (System and Organization Control) audit looks at the levels of control and security within a company. The audit covers two dimensions of control:

SOC 1 is based on AICPA Statement on Standards for Attestation Engagements (SSAE) #18: Reporting on Controls at a Service Organization and evaluates the effect of the controls at the service organization on the user entities’ financial statement assertions. SOC 1 type II reports are important components of user entities’ evaluation of their internal controls over financial reporting for purposes of complying with laws and regulations such as the Sarbanes-Oxley Act and the user entities’ auditors as they plan and perform audits of the user entities’ financial statements.

Skoda Minotti’s testing of Navetti’s control environment, SOC 1, included an examination of Navetti’s policies and procedures regarding computer operations, application change control, information security, and data communications. Upon completion of the examination, Navetti received a Service Auditor’s Report demonstrating that their policies, procedures, and infrastructure controls were suitably designed and operating effectively to achieve the related control objectives throughout the examination period.

SOC 2 is based on the AICPA guide Reporting on Controls at a Service Organization Relevant to Security, Availability, Processing Integrity, Confidentiality, or Privacy. The SOC 2® Type II report is performed by an independent auditing firm and is intended to provide an understanding of the service organization’s suitability of the design and operating effectiveness of its internal controls. A service organization may select any or all of the trust service principles applicable to their business and Navetti chose to report on security, availability, processing integrity, and confidentiality.

Skoda Minotti’s testing of Navetti’s controls included examination of their policies and procedures regarding network connectivity, firewall configurations, systems development life cycle, computer operations, logical access, data transmission, backup and disaster recovery, and other critical operational areas of their business. The successful completion of this voluntary engagement illustrates Navetti’s ongoing commitment to creating and maintaining a secure operating environment for their clients’ confidential data. Upon completion of the audit, Navetti received a Service Auditor’s Report demonstrating that their policies, procedures, and infrastructure meet or exceed the stringent SOC 2® criteria.

 

For more information on how Navetti handles data, go to https://www.navetti.com/our-expertise/data-security/

Navetti Powers Up its Performance Management Capabilities in Price Optimization

Navetti Powers Up its Performance Management Capabilities in Price Optimization

“Pricing is increasingly becoming a continuous activity”, says Andreas Westling, CEO of Navetti. “Price optimization means balancing a range of complexities, taking in demand curves, market trends, competitor developments, internal priorities and so on, to set prices that stay competitive and reflect the value of the products and services on offer.”

 Performance Management is one of seven modules in the Navetti PricePoint™ platform and is used as advanced reporting tool to help users monitor their pricing efforts and make relevant decisions based on learnings from the wealth of pricing and transaction data in the system. The new module uses cutting edge technology to turn complex and extensive business data sets into actionable insights.

“We know from our own research that pricing managers, regardless of what business they are in, are adjusting prices more frequently”, Westling continues. “We see that the demand for performance management tools is growing at the same pace. Our new Performance Management module offers advanced, big data analytics with a clean and intuitive user interface, as performance management and price optimization should be both effective and easy to use. For example, Navetti PricePoint™ users can simply select limits and alarm functions to help them monitor performance over time and create alerts for when adjustments need to be made.”

The new Performance Management module in Navetti PricePoint™ will be launched to users in Q2.

Introducing the Navetti Knowledge Center™

Introducing the Navetti Knowledge Center™

Clients and individuals interested in how we work with pricing often have similar questions. Our new blog portal, written by our ClientCare associates, is our way of providing easily accessible answers to your questions.

Introducing the Navetti Knowledge Center™

Navetti Knowledge Center™ is a place where you can find all the information needed to effectively use Navetti PricePoint™. The Knowledge Center supports our Clientcare Division with readily available information for version 4.6 and higher.

The benefits of the Navetti Knowledge Center™ mean that you can:

  • Access it from Navetti PricePoint™
  • Create issues directly in Navetti Service Desk™ and track the issues
  • Shorten the communication cycle and reduce costs
  • Watch video tutorials to learn more about individual modules and functionality
  • Customize it with tailored content (video or text) based on your needs
  • Chat live with the Navetti Service Desk™ to get help on where to find the answer to your query

How to access the Knowledge Center

In Navetti PricePoint™ click on the lightbulb in the upper right hand corner.

A new page will open. You are now in the Navetti Knowledge Center™, where you can search for articles about your issue.

To search, simply click into the search field and type a keyword (e.g. “Revisions”). If the desired article is already in the dropdown menu, simply click on it and you will be taken directly to the contents of it. Otherwise press enter to search for a list of results.

 

You will be shown the title of each document and a short text that gives you a preview of the contents of the articles.

 

If you cannot find the appropriate article in our knowledge center you can return to the Navetti Knowledge Center™ Start Page where you have several alternatives. You can:

  • Watch our video tutorials
  • Start a chat with us to get help on where to find the appropriate article
  • Write us an e-mail to receive more information

Or

  • Create a request for support or new function.

When you click on “Create a request for help or new function” you will be redirected to our Service Desk where you can create a support ticket to get help on issues/problems, request changes to your Navetti PricePoint™, and follow your previously opened tickets.

Our Navetti ClientCare™ professionals are always available to answer any questions, should you need additional help.

If you have a topic you would like us to cover in our next ClientCare Column, please forward your request to Arsham.mazaheri@navetti.com

Terminology

Terminology

Clients and individuals interested in how we work with pricing often have similar questions. Our new blog portal, written by our ClientCare associates, is our way of providing easily accessible answers to your questions. 

This is the first of a three-part series by Arsham Mazaheri meant to provide insights into how our clients can use Navetti ClientCare™ to their advantage on a daily basis.

I find it quite useful to talk about the general way that we at Navetti ClientCare™ work. This way clients know when to expect what and how from our department. This to me is especially important because of the recent changes occurring in our department, which is moving from an ad-hoc support system to a more structured support system. That also requires collaboration from our clients in order for us to be able to serve them best.

Let’s start with defining some of the most commonly used terminologies in Navetti ClientCare™:

Navetti ClientCare™ is the support division at Navetti which provides supports to Navetti’s clients regarding Navetti PricePoint™ and any other related systems and services including but not limited to, Navetti Apps™, Navetti Agile Integration Suite™ (NAIS), and system integration of Navetti PricePoint™.

Navetti Knowledge Center™ is Navetti ClientCare™ portal to provide Zero-Line support for the clients of Navetti

Information Library is the wiki space that includes all the necessity information regarding the use of any of Navetti products and related systems and services. The information like user guide of Navetti PricePoint™ and Navetti Apps™, upgrade and configuration instructions for Navetti PricePoint™, and useful tips and video tutorials to use Navetti PricePoint™ are all stored and accessible for our clients in our Information Library**.

Navetti Service Desk is the customer portal of Navetti ClientCare™ to provide 3rd line support for the users of Navetti PricePoint™. The portal is used for reporting problems or incidents regarding all products of Navetti, including but not limited to, Navetti PricePoint™, Navetti Apps™, Navetti Agile Integration Suite™ (NAIS), and system integration of Navetti PricePoint™. The portal can also be used to request for change (RFC) on any products of Navetti, including by not limited to new functionalities in Navetti PricePoint™, development of a new Navetti App™, request and installation of a Navetti App™, customization of a Navetti App™, or an existing functionality in Navetti PricePoint™.

A Ticket is an open request in Navetti Service Desk. The request could be either a query, a request for a service, a request for a change, a report of an incident, or a report of a problem, etc. Each ticket in Navetti Service Desk has a unique number which normally starts with NSP.

Service Request is a ticket opened in Navetti Service Desk requesting a service i.e. resetting a password or requesting access to a service. Service Request tickets reported to Navetti ClientCare™ will be handled by Service/General workflow.

Incident (adapted definition from ITIL®) is an unplanned interruption or reduction in quality of any of the services provided by Navetti that needs to be resolved within a specific timeline according to the Service Level Agreement. Incident tickets reported to Navetti ClientCare™ will be handled by Incident Management workflow.

A Problem (adapted definition from ITIL®) is the underlying cause of one or multiple incidents, which if not solved may cause the incident to occur again; thus, a problem may be raised by an incident or it can be detected independently. Problem can be left indefinitely so not bounded by the agreed SLA until an incident happens. Problem tickets reported to Navetti ClientCare™ will not be handled by Navetti ClientCare™. Problem tickets opened in Navetti Service Desk will be reported to Development team for development and bug fixing, and they will be handled by Problem Management workflow.

Change (adapted definition from ITIL®) is an addition, modification, or removal of anything that could affect the provided IT services. Change Request (CR) tickets requested from Navetti ClientCare™ will be handled by Change Management workflow.


** If you are a client of Navetti and you don’t have access to our Information Library or Knowledge Center, you can request access by sending an email to clientcare@navetti.com

Our Navetti ClientCare™ professionals are always available to answer any questions, should you need additional help.

If you have a topic you would like us to cover in our next ClientCare Column, please forward your request to Arsham.mazaheri@navetti.com