Clients and individuals interested in how we work with pricing often have similar questions. Our new blog portal, written by our ClientCare associates, is our way of providing easily accessible answers to your questions.
This is the second article in a series written by Arsham Mazaheri, Head of Navetti ClientCare™, meant to provide insights into how our clients can use Navetti ClientCare™ to their advantage on a daily basis.
In the first Working Procedure article I discussed the most common terminology we use on a daily basis. The next step is to illustrate how to get the actual support from us.
We at Navetti ClientCare™ provide support via two channels:
- Navetti Knowledge Center™ (Zero-Line support)
- Navetti Service Desk
In this article we go through our Navetti KnowledgeCenter™ and how to get the most out of it. We will address Navetti ServiceDesk™ in the next article of this series of Navett ClientCare™ Working Procedure.
In order to have access to our KnowledgeCenter, your IP address should be registered in our list of clients’ IP addresses. Generally, users of Navetti PricePoint™ have access to Navetti Knowledge Center™. If you are a user of Navetti PricePoint™ but have no access to Navetti KnowledgeCenter™, send your IP address to Navetti ClientCare™ and request access. You can find your IP address by clicking here.
Once your IP is registered in our list then, as a user of Navetti PricePoint™ versions 4.6 and newer, you have access to Navetti Knowledge Center™ directly from the GUI of Navetti PricePoint™. A single click on the lightbulb in the upper-right corner of your Navetti PricePoint™ guides you to Navetti Knowledge Center™ (Figure 1).
Figure 1: Access to Navetti Knowledge Center™ through Navetti PricePoint™
Navetti KnowledgeCenter™ (Figure 2) provides Zero-Line support for Navetti’s clients. If you are wondering how zero-line support works, please keep reading.
Figure 2: Navetti Knowledge Center™
In Navetti Knowledge Center™ you are able to:
Search for “How-to” and “Troubleshooting” articles.
Moreover you can search within our Information Library for articles regarding the user guide, configuration and installation manuals, as well as the installation packages for different Navetti products such as Navetti PricePoint™ (NPP), Navetti AgileIntegrationSuite™ (NAIS) and Navetti Apps™.
- Start by typing keywords into the “Find a Solution” box (e.g. ‘Issues with import’ or ‘Upgrade to 22.214.171.124’)
- The drop down menu offers suggestions of relevant articles and pages, which you can click on (Figure 3)
Figure 3: Search for an article/page by typing the keyword in “Find a Solution” box
- If the article/page you are looking for is not shown in the dropdown menu, you can press “Enter” to search for the full list of results.
- You will be shown the title and summary of each document/page. Click to read. (Figure 4)
Figure 4: A list of titles are shown based on the key word you have searched for
Check out the Quick Guide to Navetti PricePoint™ to learn more about the features of our new releases (Figure 5 and Figure 6)
Figure 5: Useful resources like Quick Guide and Release Notes are accessible through shortcuts in Navetti KnowledgeCenter™
Figure 6: Main and new functionalities of each release are shortly explained in Quick Guides
The release notes for Navetti PricePoint™ contain information regarding the content of each release (i.e. fixed bugs or improved/new functionalities) and the comparison between different released versions (Figure 7). We will discuss more about Release Notes and the Release Management of Navetti PricePoint™ in an upcoming edition of the “Navetti ClientCare™ Working Procedure” articles.
Figure 7: In Release Notes the new/improved functionalities and the fixed bugs in different versions of Navetti PricePoint™ are shown
Click the Video Tutorials button to access guides on various functionalities in different modules of Navetti PricePoint™ (Figure 8)
Figure 8: Tutorial videos on various functionalities in different modules of Navetti PricePoint™ are accessible from the Navetti KnowledgeCenter™
Open a ticket in our ServiceDesk (Figure 9) by
- Sending us an email or
- Logging in to our ServiceDesk
We will discuss more on how to open a ticket in our service desk and how to follow the progress of your ticket in our service desk in an upcoming edition of the “Navetti ClientCare™ Working Procedure” articles.
Figure 9: Directly open a ticket in Navetti Service Desk via email, or access to Navetti Service Desk from Navetti Knowledge Center™