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ClientCare Column: Introducing the Navetti Knowledge Center™

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Clients and individuals interested in how we work with pricing often have similar questions. Our new blog portal, written by our ClientCare associates, is our way of providing easily accessible answers to your questions. 

Introducing the Navetti Knowledge Center™

Navetti Knowledge Center™ is a place where you can find all the information needed to effectively use Navetti PricePoint™. The Knowledge Center supports our Clientcare Division with readily available information for version 4.6 and higher.

The benefits of the Navetti Knowledge Center™ mean that you can:

  • Access it from Navetti PricePoint™
  • Create issues directly in Navetti Service Desk™ and track the issues
  • Shorten the communication cycle and reduce costs
  • Watch video tutorials to learn more about individual modules and functionality
  • Customize it with tailored content (video or text) based on your needs
  • Chat live with the Navetti Service Desk™ to get help on where to find the answer to your query

How to access the Knowledge Center

In Navetti PricePoint™ click on the lightbulb in the upper right hand corner.

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A new page will open. You are now in the Navetti Knowledge Center™, where you can search for articles about your issue. 

To search, simply click into the search field and type a keyword (e.g. “Revisions”). If the desired article is already in the dropdown menu, simply click on it and you will be taken directly to the contents of it. Otherwise press enter to search for a list of results.

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You will be shown the title of each document and a short text that gives you a preview of the contents of the articles.

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If you cannot find the appropriate article in our knowledge center you can return to the Navetti Knowledge Center™ Start Page where you have several alternatives. You can:

  • Watch our video tutorials
  • Start a chat with us to get help on where to find the appropriate article
  • Write us an e-mail to receive more information

Or

  • Create a request for support or new function.

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When you click on “Create a request for help or new function” you will be redirected to our Service Desk where you can create a support ticket to get help on issues/problems, request changes to your Navetti PricePoint™, and follow your previously opened tickets.

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Our Navetti ClientCare™ professionals are always available to answer any questions, should you need additional help. 

 

If you have a topic you would like us to cover in our next ClientCare Column, please forward your request to Arsham.mazaheri@navetti.com